Customer Service

/Customer Service
Customer Service2018-10-11T11:37:54+00:00

Customer information

The information on this page will answer any question you might have regarding our services and how we send our products to you. For any questions not answered on this page please visit our contact us page to get in touch with us directly.

How We Package Our Goods

box packagingAll our cufflinks are packaged in our custom made Christopher Simpson boxes except our coloured cartridge cufflinks which are packaged in a real, genuine, blank cartridge which is sealed at the open end by a metal cap. See Photo’s on Item Pages

All orders are sent in secure bubble evenvelopes which should ensure they arrive undamaged. In the event of damage please visit our returns page to find out what your options are

How We Send Our Goods

Delivery costsAll our purchases are sent using the Royal Mail signed for service.

We offer a next day UK delivery service for orders placed before 12pm.

The lead time for orders to Europe is between 3-5 working days.

The lead time for orders to the rest of the world is between 5-7 working days.

Our standard shipping rates for any worldwide destination are as follows:

  • United Kingdom – Free
  • Europe – £4.50
  • Rest Of The World – £5.50

This postage charge does not change if you order more than one pair. Therefore if you order more than one pair then the postage per pair is halved etc.

Cancellations & Returns

We are commited to your satisfaction

Please note under UK Law you are entitled to cancel an order for any reason within seven (7) working days of delivery.

We require that you return any goods to us un-used in their original packaging with all original labelling attached. If not, Christopher Simpson reserves the right not to refund or exchange the goods.

In order to cancel or return an order please contact us at [email protected] stating the reason for cancellation and the order reference number.

Alternativley you may call us on +44 (0)1525 877768 with your order details.

Returns must be sent to the follow address:

Christopher Simpson
East Lake House
14 Lovett Green
Sharpenhoe
Bedfordshire
MK45 4SP